Contact Us
Send us a message, track an order, or find a quick answer below — we’re here to help.
Send Us a Message
Fill out the form below, or email support@karmaitems.com — we reply within 24 hours. Writing about an order? Use the email address from your checkout so we can pull up your account right away.
Track Your Order
Enter your order number or tracking code to see your delivery status — you'll find it in your order confirmation email.
FAQs
We make it easy! You can cancel anytime through our customer portal, or just drop us a line at support@karmaitems.com and we'll take care of it for you. Please include your order number or the email address used at checkout so we can locate your account quickly.
If you paid by Stripe, you can manage or cancel your subscription here: https://billing.stripe.com/p/login/8x2dRaahX4cA97i4248ww00
If you paid by PayPal, you can cancel your subscription inside your PayPal account. Login to PayPal, then go to Settings → Payments → Subscriptions and click saved businesses. Select Karma Items and cancel the automatic payment.
This can happen if an active subscription or saved payment method is still on file. No worries — you can manage or cancel through the Stripe Portal, or reach out to support@karmaitems.com and we’ll sort it out right away.
Every order is covered by our 90-day guarantee — you have 90 days from the date of purchase to request a return, refund, or replacement, with no restocking fee. Email support@karmaitems.com with your order number to get started. If the item needs to be sent back, we'll email you a return shipping label and instructions within 24 hours of approving your request — please don't ship anything back before contacting us first. Full details are in our Return & Refund Policy.
We're sorry about that — it's covered by our 90-day guarantee. Email support@karmaitems.com with your order number and a quick photo of what arrived, and we'll arrange a replacement or refund right away.
If your order hasn't shipped yet, yes — but orders are processed within 1–2 business days, so contact us as soon as possible. Email support@karmaitems.com with your order number and the correction (a missing apartment number, a new address, or a cancellation) and we'll update it before it leaves. Once a parcel has shipped we can no longer reroute it, but we'll still help you make things right.