Contact Us
Send us a message, track an order, or find a quick answer below — we’re here to help.
Send Us a Message
Fill out the form below, or email support@karmaitems.com — we reply within 24 hours. Writing about an order? Use the email address from your checkout so we can pull up your account right away.
Track Your Order
Enter your order number or tracking code to see your delivery status — you'll find it in your order confirmation email.
FAQs
For Hidden Path and Auspice memberships, you can stop or resume renewal through our Karma Items membership portal. Sign in with the email used for your membership and the six-digit code we send you. Stopping renewal keeps your current access through the date shown in the portal.
If you subscribed through Apple, the portal will direct you to Apple subscription management. If your membership is not shown or you need help, email support@karmaitems.com.
This can happen when a membership renewal is still active. For Hidden Path or Auspice, sign in to the Karma Items membership portal to review the renewal date and stop future renewal. If you do not recognize the charge, your membership is not shown, or this is about a physical order, email support@karmaitems.com with your order number or checkout email and we’ll investigate.
Every order is covered by our 90-day guarantee — you have 90 days from the date of purchase to request a return, refund, or replacement, with no restocking fee. Email support@karmaitems.com with your order number to get started. If the item needs to be sent back, we'll email you a return shipping label and instructions within 24 hours of approving your request — please don't ship anything back before contacting us first. Full details are in our Return & Refund Policy.
We're sorry about that — it's covered by our 90-day guarantee. Email support@karmaitems.com with your order number and a quick photo of what arrived, and we'll arrange a replacement or refund right away.
If your order hasn't shipped yet, yes — but orders are processed within 1–2 business days, so contact us as soon as possible. Email support@karmaitems.com with your order number and the correction (a missing apartment number, a new address, or a cancellation) and we'll update it before it leaves. Once a parcel has shipped we can no longer reroute it, but we'll still help you make things right.