Refund policy

Please Read Our Return & Refund Policy Carefully:

Return

We offer a 90-day guarantee, which means you have 90 days from the date of purchase to request a return, refund, or replacement.

To start a return, please contact us at support@karmaitems.com. Returns sent back without first contacting us will not be accepted.

If your return requires the product to be sent back, we will email you a return shipping label and return instructions within 24 hours of approving your request.

You can always contact us with any return questions at support@karmaitems.com.

How can customers return your products?

  • By mail

What is the restocking fee?

  • No restocking fee

The product conditions that we allow for returns

  • New

Which Circumstances We Offer Return & Refund

Wrong Product, Defective, Damaged, or Deteriorated Product

If you receive the wrong item, or your product is defective, arrives damaged, or deteriorates within the 90-day guarantee period, you may choose either:

  • A replacement, or
  • A full refund.

In these cases, you do not need to return the product.

Please contact support@karmaitems.com and include photos of the issue so we can process your request as quickly as possible.

Each order is eligible for one (1) replacement.

Non-Defective Returns (Change of Mind, Fit, or Size)

If your product is not defective and your request is made within the 90-day guarantee period, you may request either a refund or a replacement.

To be eligible, the product must be returned before your refund or replacement can be processed.

After your request is approved, a return shipping label will be emailed to you within 24 hours along with return instructions.

Each order is eligible for one (1) replacement.

Order Cancellation

We usually ship the orders immediately,

Therefore, If you wish to cancel your order, please contact support@karmaitems.com immediately.

If your order has not yet been processed or shipped, we'll do our best to cancel it. If it has already shipped, you may request a return under this Return Policy.

Non-returnable items

  • Gift cards
  • Custom/personalized Orders
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your returned item is received (when a return is required) and inspected, we'll notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

For defective, damaged, wrong, or deteriorated products that do not require a return, refunds will be processed once your claim has been verified.

Late or missing refunds (if applicable)

  1. If you have not received a refund yet, first check your bank account again.
  2. Then contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you have done all of this and you still have not received your refund yet, please contact us.

Thank you for buying with confidence!

Ship Returns To: 1207 Delaware Ave, #2196, Wilmington, Delaware 19806, United States

For Further Inquiries

If you have any further questions, please contact our customer service at:

Phone: +1 (800) 320-8154
Email: support@karmaitems.com