Shipping policy

Shipping Information

We do not ship to P.O. boxes or APO/FPO addresses.
We currently ship to the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • France
  • Germany
  • Italy
  • Netherlands
  • Poland
  • Spain
  • Sweden
  • United Kingdom
  • United States

Order Processing Time:

Orders are typically processed within 1–2 business days before shipment.

Estimated Delivery Times:

  • United States: 3–5 business days
  • Australia, Austria, Belgium, Canada, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, and the United Kingdom: 7–12 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Rates: We offer FREE shipping on all orders.

Tracking Your Order:

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information is typically sent within 24 to 48 hours after your order has been shipped.

Customers and Duties:

In most cases, packages shipped don’t require additional fees.

We cover all shipping costs, import duties, customs fees, and VAT applicable to your order. Customers only pay the purchase price shown at checkout.

If taxes are required by law to be collected at checkout, they will be displayed during the checkout process.

Lost or Stolen Packages:

Your satisfaction is our priority. If your package is lost in transit or experiences an exceptional shipping delay, or if your shipment is confirmed lost after investigation, we will provide one (1) replacement per order or a refund, in accordance with the Return and Refund Policy.

If tracking indicates your package is being held by your local carrier or post office, you must first contact the carrier to arrange delivery before requesting a replacement or refund.

Orders shipped to an incorrect address provided by the customer are not eligible for a replacement or refund.

My order hasn’t arrived:

If your order has not arrived within the expected delivery timeframe, please contact us at support@karmaitems.com so we can investigate with the shipping carrier.7

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

If you need to change your shipping address or order details, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may no longer be able to make changes.

Custom or personalized items cannot be exchanged for different designs once production has begun.

Item Not Received:

If your tracking information shows your package as delivered but you have not received it, we recommend contacting the shipping carrier first to locate your shipment.

If you still need assistance after contacting the carrier, please email us at support@karmaitems.com, and we'll be happy to assist.

Taxes:

Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax).

However, some limited countries (especially for some European countries such as Germany, Italy, the UK, and Canada, etc.) may need to pay duties or VAT according to your country’s levying rules.

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For Further Inquiries:
If you have any further questions, please contact our customer service at:

Phone: +1 (800) 320-8154
Email: support@karmaitems.com